Tandem Terms of Service Version 2026-09-05-draft.1
Draft for product-owner and UK specialist review. This revision does not authorise paid launch or replace a signed customer agreement.
Tandem provides an Office workspace through a browser or macOS wrapper and a worker-first Mobile app. Base covers customer records, quotes, scheduling, field completion, invoices and payments. Optional modules add capabilities subject to the Company's subscription and permissions.
These terms apply to authorised business users. The customer Company controls its workspace and must invite only people entitled to access it. A user's acknowledgement is personal; it does not establish authority to sign a commercial agreement for the Company. The service provider's legal identity and contact details must be identified in the signed order form. Tandem is the product name, not a statement of the provider's legal identity.
Keep credentials secure, report suspected compromise through the agreed support contact, and remove access when it is no longer needed. Do not bypass permissions, introduce malware, infringe others' rights, or use the service unlawfully. Customer records remain controlled by the Company. Access removal does not erase legitimate operational, financial or audit history.
Use individual accounts and review records before relying on them for customer billing, pay, employment, safety or legal decisions. Tandem does not make worker employment classifications. Do not upload raw payment-card information, patient medical records or other data outside the agreed processing scope.
Companies must establish a lawful basis and provide clear notices before monitoring workers. Notice acknowledgement is not consent to monitoring. Continuous location is an optional capability, not part of Base clocking. Never track workers outside work. Raw location must not automatically determine pay or discipline. Device permissions are separate from notice acknowledgement.
Scheduling, location and safety tools depend on configuration, connectivity and device behaviour. Human review remains necessary. Safety alerts are operational aids and do not replace emergency services or the Company's tested emergency arrangements. A connectivity failure must not be treated as confirmation that help was summoned.
The signed order form must state price, billing period, taxes, renewal, cancellation, refund, support and service commitments. The accepted product direction is a Company Base fee including the first active field worker, with additional active field workers charged and office-only roles excluded from worker seats. An individual notice acknowledgement does not authorise a subscription charge.
The signed customer agreement must address suspension, termination, export access and retention. Suspension or disabling a module must not silently delete customer records. Existing module records remain read-only and exportable, with essential linked information accessible from Base. Retention and deletion remain subject to documented legal holds and applicable obligations.
Liability limits, exclusions, indemnities, governing law, courts and dispute procedures require a reviewed customer agreement. This draft does not select a jurisdiction or impose an unreviewed liability cap. Nothing in this draft excludes a liability or right that cannot lawfully be excluded.
Material changes require a new document revision and renewed acknowledgement. The application records the specific text, revision, user, Company, server time and client source. Previous acceptance records are retained. This draft is not evidence that the Company has signed a commercial order or data processing agreement.